My VPN is not connecting. How can I fix this?

Here are some troubleshooting steps:

Please close TrackOFF (from the system tray, it cannot be running in the background for this)
Navigate to the `C:\Program Files (x86)\TrackOFF\open_vpn_driver` folder
Locate the file called `addtaptrackoff.bat`, double click to run the file. (you may have to right-click the file and select ‘Run as administrator’ in some cases for this to work)
You now will be prompted to install a TAP Adapter, click yes when prompted.
Start TrackOFF you should be able to use the VPN service

If you are unable to resolve your issue, please contact us by submitting a new ticket, or give us a call at 1-888-702-7633